Billing & Subscription Terms

Evidentity LLC may bill customers through one-time engagement fees, recurring plan fees, monthly or term-based retainers, milestone billing, or invoice-based custom arrangements depending on the selected service path.

The specific billing model for a given customer is defined at checkout, in the accepted proposal, on the invoice, or in the signed order form governing that commercial relationship.

Payment timing, due dates, and billing cadence are set by the relevant checkout flow, invoice terms, order form, or service agreement. Customers are responsible for paying all fees due under the applicable commercial terms.

Where a service is sold on a recurring basis, renewal continues according to the active billing cadence unless the customer cancels in accordance with the applicable service terms before the next renewal or billing date.

Some relationships may instead run for a fixed term without automatic renewal if that structure is stated in the relevant commercial documents.

Depending on the commercial path used for a transaction, payment processing may be handled either directly by Evidentity or by an authorized external payment or merchant-of-record partner.

Where an external merchant-of-record or reseller structure is used, the checkout environment, transaction terms, tax handling, and certain buyer-payment workflows may be governed by that external transaction layer. The applicable seller-of-record or merchant-of-record status should be identified at checkout and in the related transaction records.

Cancellation of a recurring service stops future renewal; it does not automatically reverse charges for the active period already billed or work already delivered during that period.

Customers should submit cancellation requests with enough lead time before the next billing date to prevent the next renewal charge where the active arrangement renews automatically.

For enterprise, specialist, or custom-scoped work, order forms, invoices, statements of work, or signed agreements may define specific fees, milestones, deposits, billing stages, renewal logic, cancellation terms, and scope boundaries.

Where a separate signed commercial document exists, that document governs for the applicable customer relationship.

Failed payments, expired payment methods, or overdue invoices may result in delayed activation, service suspension, limited account access, or termination of the applicable service relationship where permitted by the governing commercial terms.

• Taxes, duties, or similar charges may apply where required by law or by the applicable payment processor or merchant-of-record arrangement.
• Payment processing charges may be included in the billed amount or handled separately depending on the commercial path.
• Future pricing, plan structures, or renewal rates may change, but changes do not retroactively alter charges already incurred under an active billing period unless explicitly agreed.

Customers should contact hello@evidentity.ai first for billing questions, renewal issues, duplicate charges, cancellation requests, or refund review before escalating the matter externally.

Evidentity reviews billing issues against the applicable invoice, checkout record, subscription state, activation status, and governing commercial documents.

Customers who need to stop renewal, request cancellation, update billing details, or review the status of a recurring commercial relationship should contact hello@evidentity.ai and include the company name, service name, and relevant billing reference.

Where a third-party payment environment or merchant-of-record system is used, customers may also be directed to the relevant external buyer-management or transaction-support path identified in the checkout or order records.