Primary customer contact path
The main contact address for customer support, billing review, cancellation requests, and general commercial communication is hello@evidentity.ai.
Evidentity uses a managed commercial model rather than an anonymous self-serve support structure. Support and commercial handling are tied to the active engagement, account context, and service scope.
What this support path covers
- general customer service and account questions;
- billing questions, renewal requests, and cancellation requests;
- onboarding, fulfillment, and service-delivery questions;
- commercial contact for new or existing engagements;
- questions from procurement, legal, or partner review teams.
Contact routing
Evidentity uses one public intake address together with internal routing by request type. This keeps the contact path simple for customers while still allowing billing, privacy, security, and operational matters to be handled through the correct internal workflow.
- Primary email contact: hello@evidentity.ai
- Support phone: +1 (307) 248-9525
- Handled through internal routing: billing, cancellations, privacy, security, onboarding, fulfillment, and procurement review.
What to include in a request
To support faster handling, requests should include the information relevant to the issue where available:
- company name and contact name;
- service or plan name;
- invoice, payment, or order reference if the issue is billing-related;
- account or business context if the issue is operational;
- clear description of the requested action or issue being reviewed.
Review and handling
Evidentity reviews requests according to service context, account state, billing records, and applicable commercial or legal documents. Some matters may require validation against onboarding status, fulfillment records, order forms, guarantee conditions, or service-delivery history before a final answer can be given.
Billing, renewal, and cancellation handling
Customers should use hello@evidentity.ai for billing questions, renewal review, cancellation requests, duplicate-charge review, or refund-path clarification.
If a transaction was processed through an external payment or merchant-of-record layer, Evidentity may also direct the customer to the relevant buyer-support or transaction-management path identified in the checkout or order record.
Response targets
Evidentity aims to acknowledge ordinary support requests within 2 business days. Complex commercial, billing, or contract-bound issues may require additional review time depending on the service context and documentation involved.
Business identity and address
Evidentity is operated by Evidentity LLC.