Fulfillment Policy

Evidentity provides managed digital services rather than physical goods. Depending on the engagement, fulfillment may include recommendation-readiness diagnostics, governed AI profile work, publication surfaces, structured truth-layer outputs, monitoring setup, managed intervention, specialist research, and advisory delivery.

Exact service scope depends on the purchased plan, accepted proposal, order form, or separately agreed commercial document.

Fulfillment begins after the commercial path is completed, which may include payment confirmation, invoice confirmation, order acceptance, required onboarding inputs, and access to the materials reasonably necessary to start the service.

For some services, Evidentity may wait to begin full delivery until the customer has provided essential inputs such as business facts, profile data, contact details, access credentials, or review approvals required for the agreed scope.

• Focused audits and discovery work: fulfilled through diagnostic review, analysis, and return materials or findings delivered through the agreed commercial path.
• Managed product activation: fulfilled through account setup, onboarding, profile or truth-layer work, publication-layer deployment, and managed operations as defined by the plan.
• Specialist engagements: fulfilled through scoped diagnosis, architecture work, intervention planning, specialist outputs, and related managed delivery according to the accepted scope.
• Advisory or retained work: fulfilled through the agreed advisory cadence, strategic review, and operating support provided during the active service period.

A service is considered fulfilled when Evidentity has delivered the agreed digital work, outputs, activation steps, review materials, managed service period, or scoped specialist work associated with the purchased service.

Fulfillment does not require that a customer achieve a particular external platform outcome unless that outcome is expressly included in a separate guarantee or signed commercial commitment.

Fulfillment can be delayed if the customer does not provide required onboarding inputs, approvals, factual updates, access credentials, or other materials reasonably necessary for service delivery.

Evidentity is responsible for delivering the managed service layer within its scope. The customer remains responsible for keeping underlying business reality current, including policy changes, service changes, and operational updates that affect the truth layer being maintained.

Fulfillment concerns the delivery of Evidentity's infrastructure, monitoring, diagnostics, and managed service work. It does not mean direct control over independent AI assistants, search products, OTA platforms, maps, or other third-party interfaces.

Recommendation outcomes in those environments remain influenced by external platform behavior, model changes, release cycles, and third-party dependencies outside Evidentity's control.

Evidence of fulfillment may include activation records, delivered materials, email confirmations, account records, monitoring records, specialist outputs, or other delivery artifacts connected to the purchased service.

Questions about fulfillment status should be sent to hello@evidentity.ai.